Support

Help with the OnAirAd platform and the OnAirAd Advertiser app.

What we can help with

• Signing in. Sign in with the email address or mobile number registered on your OnAirAd account, your password, and the one-time code we send you. If a code does not arrive, or you have lost access to the registered address, email us and we will verify you another way.
• Campaigns and delivery. Questions about where an advert is running, how many plays have been delivered against what was promised, or the proof-of-play photographs taken by the screens.
• Your content. Uploading a new advert, or publishing and removing existing creatives across your screens.
• Wallet, invoices and payouts. Balances, transactions, invoices, rental payouts and agreements.
• Your account and your data. Corrections, access requests and deletion requests — section 8 of the Privacy Policy explains what we can remove and what we are required by law to keep.

Opening an account

OnAirAd Advertiser is a business tool for existing OnAirAd clients. Accounts are opened by our team under a business agreement, so there is no public sign-up inside the app. If you would like to advertise on our screens, write to support@onairad.com or call the number above.

Payments

Wallet top-ups pay for advertising airtime on physical screens we operate. Payment is completed in the payment provider's own checkout — OnAirAd never sees your card or UPI details. Refunds and cancellations are covered by our Terms & Conditions.